WATER & WASTEWATER TREATMENT FACILITIES

Water

Cypress Hill MUD #1 (the District) provides water and wastewater service to nearly 3,700 customers, including approximately 3500 single family residences and about 40 commercial establishments.
The District’s water supply is groundwater pumped from three wells located at two water production facilities, both located within the boundaries of the District. The wells have a combined capacity of approximately 3,400 gpm (gallons per minute).
Water is pumped from the wells, disinfected with chlorine, and stored in ground storage tanks. As customer demand requires, water is pumped with booster pumps from the storage tanks into the distribution system to maintain adequate pressure. Combined, eight booster pumps at the two facilities have the capacity to provide 9,000 gpm (gallons per minute).
Both facilities have auxiliary power generators. These generators are designed to provide sufficient electricity in the event of commercial power failure.
Water Plant #2 was recently expanded, adding additional storage capacity. Water Plant #1 is currently undergoing major renovation to replace obsolete electrical switch gear, to replace booster pumps and increase pumping capacity, and to increase storage capacity.
The District also has interconnecting water lines (interconnects) to the neighboring District, Harris County MUD 391. These connections are normally closed; but can be used to provide water from one system to the other as needed.

Wastewater

All of the wastewater from the residents and businesses is discharged into the sanitary sewer collection system; which then flows by gravity and pumps to the wastewater treatment plant located near Cypress Rosehill Rd.
Currently this facility is treating about 550,000 gallons per day. Once treated, the plant effluent is disinfected and discharge into the county drainage ditch adjacent to the facility.
The quality of the discharged water is monitored on a daily basis, and must meet criteria established by the Texas Commission on Environmental Quality (TCEQ).
This facility was recently renovated and expanded. The designed treatment capacity was increased from 800,000 gallons per day to its current capacity of 990,000 gallons per day. This facility is also equipped with an auxiliary power generator to provide emergency electricity in the event of commercial power failure.

PAYMENT OPTIONS

WAYS TO PAY YOUR WATER/SEWER BILL

NEW Payment Options Available

Cypress Hill MUD No. 1 has contracted with First Billing Services to provide more payment options to our customers. You can pay by credit card, debit card or eCheck. Visa, MasterCard, Discover, and Amex are all accepted.

• Web Payments: Log onto https://eaglewater.firstbilling.com to access the online portal. Register your account OR pay as a guest!
• Live Agent Assisted Payments: Call 1-855-270-3592 for live agent assistance.
• Automated Phone Payments: Call 1-855-591-4985 and follow the prompts to listen to your balance and make a payment. This service is available 24/7.
• Text & Pay: Register your account via the online portal to sign up for Text & Pay.
• Direct Payment Plan (Automatic Monthly Payments): Log in online OR contact First Billing at 1-855-270-3592 to sign up for automatic payments. Each month, you will receive emails confirming the payment was successful.
• E-Billing: Log in online OR contact First Billing at 1-855-270-3592 to sign up for e-billing.
• On-Line Bill Pay: You may continue to pay your bill on-line through your bill payment service.
• U.S. Postal Service: As always, you may mail your payment with the coupon in the return envelope provided with your billing statement.
  Mailing address: Eagle Water Management • P.O. BOX 12169 • SPRING, TEXAS 77391

The above options are not available for returned payments/checks or terminated service payments. Customers with returned check, returned account fund items and terminated service must come to the Eagle Water Management office located at 5118 Spring Cypress Road, Spring, Texas 77379 with a cashier’s check or money order to settle their accounts.

Please note that neither the District nor the Providers listed above will be responsible for your payments being late. Should you have any questions regarding the payment options, please call 281-374-8989.

For more information or assistance with registration:
Call First Billing Services at 1-855-270-3592 or Log onto https://eaglewater.firstbilling.com

First Billing Services assesses a fee of 3.99% for each Credit/Debit card and 99¢ for each eCheck transaction.

The electronic payment options provided by Compass BBVA, for Cypress Hill MUD No. 1 customers including Automatic Bank Draft, expired effective September 10, 2021. The district Operator, Eagle Water Management, is currently working diligently on securing a contract with a new provider before the new year. You will be notified via insert/water bill when the new payment options are available to you:

• • By Mail: Residents can mail payment with the billing statement in the return envelope provided to P.O. Box 12169, Spring, Tx 77391-2169, using the materials provided to insure the proper and timely posting to your account.
  • In Person: Residents can always bring a payment (cash, check or money order – no cards) by our office(5118 Spring Cypress Rd., Spring, TX 77379), Monday through Friday, 8:00 a.m. to 4:00 p.m.
  • Drop Box: For after hours, the drop box is available and under surveillance at all times.  The drop box is located directly outside of the office front door (5118 Spring Cypress Rd., Spring, TX 77379).
  • Online Banking: Residents can continue to pay electronically through their own bank account and their bank will send a physical check via U.S. Postal Service.

Please note that neither the District nor the Providers listed above will be responsible for your payments being late. It is recommended that you contact Eagle Water Management office to pay any bill that is unpaid and has a due date within two days. Call Eagle Water Management at 281-374-8989 for further information.

The above options are not available for non-sufficient fund items or terminated service payments. Customers with non-sufficient fund items and terminated service must come to the Eagle Water Management office located at 5118 Spring Cypress Road, Spring, Tx with a cashier’s check, cash or money order to settle their accounts.

Should you have any questions regarding the payment options, please call 281-374-8989.

WATER CONSERVATION

Water Conservation

Astronomers don’t know the answer to the question, “Is there life on other planets?” However, when searching for the possibility, one of the criteria is whether there are signs of water. Water is essential to life and we are surrounded by it, as it makes up 70 percent of our planet. Yet less than 1 percent of that water – all the water from our lakes, streams, and rivers – is fresh. And without it, we would cease to exist.

Click here to visit the North Harris County Regional Water Authority website for ways to save both water and money at home.

Click here for information about the Association of Water Board Directors’ Water Smart program.

The Water Smart program seeks to encourage each of us to learn about water conservation and have a personal responsibility to use water wisely. Here are some simple tips for conserving water:

Inside the Home

• • • Check faucets, spigots, and pipes for leaks and drips. A faucet that drips only once per second can waste up to 2,700 gallons of water per year!
    • Check for toilet tank leaks due to worn out or corroded parts. Most replacement parts are inexpensive, readily available and easily installed.
    • Don’t let water run while shaving or washing your face. Brush your teeth first while waiting for water to get hot, then wash or shave after filling the basin.

Outside the Home

• • • Adjust your lawn and landscape irrigation systems to water either in the early morning or late afternoon. If you water mid-day, much of the water is lost to evaporation.
    • Water lawns and plants too much and too frequently results in shallow roots, weed growth and plant disease. Consider using native plants and landscape designs that require less irrigation water use to maintain.
    • Mulch, Mulch, Mulch! A thick layer (3 inches or more) of coarse mulch acts as insulation for the soil in your flower beds and significantly reduces evaporation.
    • Postpone washing your vehicle. If feasible, wash the vehicle on your lawn, not in the driveway where the runoff will be lost to the storm sewer

Useful Links

• • • Save Water Texas
    • Water IQ
    • W.I.S.E (Water Irrigation System Evaluation) Guys